Srinagar, Nov 10 (KNS): The Kashmir Power Distribution Corporation Limited (KPDCL) on Tuesday launched its Digital Handbook on Winter Preparedness 2026–27, detailing its distribution infrastructure, equipment reserves, restoration arrangements and consumer grievance redressal mechanisms ahead of the winter season.

The handbook provides an overview of the corporation's electricity distribution network catering to 13.53 lakh consumers across Kashmir, comprising 353 receiving stations with an installed capacity of 5,021.65 MVA, 135 33 kV feeders, 1,334 11 kV feeders and 49,935 distribution transformers.

According to KPDCL, the document outlines pre-winter measures undertaken to minimise power disruptions, including clearance of power corridors, augmentation of overloaded distribution transformers, renovation of receiving stations and rectification of identified fault-prone areas.

A key component of the preparedness plan is the availability of buffer stocks for replacement of damaged equipment and faster restoration of electricity supply during adverse weather conditions.

The handbook provides division-wise details of stocks, including 1,096 and 824 distribution transformers, besides 33/11 kV power transformers and essential materials such as conductors, electric poles, transformer oil and AB cables. These materials have been positioned across different divisions, including areas vulnerable to floods and landslides.

KPDCL has also detailed the deployment of Swift Restoration Teams (SRTs) at district and divisional levels, supported by dedicated teams and control rooms to respond to power breakdowns and emergencies.Click Here To Follow Our WhatsApp Channel

For consumer assistance, the handbook provides contact details of Assistant Executive Engineers, Assistant Engineers and Junior Engineers across electric divisions and sub-divisions, allowing consumers to approach the concerned officials directly.

The document also lists round-the-clock grievance redressal channels, including helpline 1912, toll-free number 18001807666, JK Samadhan 2.0, the Centralised Public Grievance Redress and Monitoring System (CPGRAMS), and KPDCL's official website and social media platforms.

It also outlines the statutory grievance escalation mechanism through the Internal Grievance Redressal Forum (IGRF), Consumer Grievance Redressal Forum (CGRF) and Electricity Ombudsman.

A separate section deals with electrical safety during winter, advising consumers to immediately report snapped conductors, maintain distance from damaged electrical installations and avoid touching fallen wires, climbing electric poles or attempting repairs themselves.

KPDCL said the handbook had been launched under the directions of the Power Minister to promote transparency, accountability and public participation in winter preparedness.

The digital document is available on the corporation's official website, kpdcl.jk.gov.in, and is also being disseminated through its social media platforms.

The corporation has urged consumers to promptly report power faults, damaged installations and unsafe conditions to the concerned authorities. (KNS)