JK Bank trying its best to make its customer care services better: MD & CEO Baldev Prakash

Srinagar, Dec 18 (KNS): MD and CEO Jammu &  Kashmir Bank Baldev Prakash Monday said that the bank is working on several fronts to take the institution to newer heights and added "The customer care services are on the core agenda to make it better in future".

In an exclusive interview to Kashmir News Service, the CEO J&K said that customer care services of the bank will be made more friendly and no indiscipline in this regard will be tolerated.

He said J&K has been established for the betterment of people and we are working to make it more improved. "We are working in a professional manner to make our services better," he said.

He said what wrong or suspicious have been done in past won't be repeated and the policy of the bank is to remain stick with its ethics, principles and professionalism.

To a query he said digital journey is our interesting journey and we are committed to take it newer heights. "There has been a huge investment in digital platform. Today we are able to provide personal loan to government employees just within a 10 second who need to click the button online," he said.

CEO J&K Bank said our MPay Delight is one of the best digital platforms. "The Bank had already informed customers that UPI services will remain suspended for a particular time but due to migration to another platform it takes more time which led inconvenience to our customers. I urge customers to get proper knowledge of our digital platforms to reset the UPI pin," he said.

He added the bank will not tolerate any misbehave from any of the officials. "I assure that JK Bank staff is committed in its duty. There may have some issues at some level but I assure these things will be taken care of and no misbehave attitude from any of our official will be tolerated. (KNS)

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