Srinagar, April 26 (KNS): In a significant achievement towards providing quality mental healthcare for all, the UT-level Tele Mental Health Assistance and Networking Across States (Tele -MANAS) cell established at the Institute of Mental Health and Neurosciences (IMHANS) Srinagar has received more than 10,000 calls since its inception in Jammu and Kashmir.
The first-of-its-kind mental health helpline, launched on Nov 4, 2022, is a three-tier system that has mental health counsellors, clinical psychologists, psychiatrists available for patients’ calls.
Doctors at IMHANS informed that since its launch, they have received 10,000 calls, including related to stress, drug addiction, suicidal tendencies and anxiety-related calls.
Administrative Secretary, Health and Medical Education (H&ME) Department, Bhupinder Kumar( IAS) said telemedicine is a broader concept and tell consultation is part of it. “People can call on toll-free number and seek advice on mental health issues. Since its launch, the number of calls have increased and the quality of calls also. People who took first consultation are calling for follow-ups also with psychologists and psychiatrists,” he said.
Secretary Health and medical education said Tele MANAS would also be linked to e-sehaj portal where doctor can prescribe the medicine. “We want people to use this facility and tele manas is the way forward. It is more important for remote and far-off places where there is a shortage of doctors and specialists,” he said.
Mission Director NHM J&K Ayushi Sudan( IAS) Ayushi Sudan said there is a lot of stigma attached to mental health issues adding with Tele -MANAS, people are coming forward with their mental health issues.Click Here To Follow Our WhatsApp Channel“The individual calls reach to one or two hours and it is 24/7. A lot of mental health issues occur during nighttime. We have been able to cover a lot of people. It is accessible and free. We want to expand it in future at the district level as well,” she said.
MS Ayushi Sudan also said the NHM J&K is also planning to expand mental health coverage across district to cover mental health issues, however, the approach may be different from Tele- MANAS. “We will be having district mental health plans. Tele MANAS is beginning in our initiative. We are also planning to integrate the suicide helpline,” she said.
As an extension to service delivery framework of the existing Tele Manas Help line we have developed Tele Manas Chat bot first of its kind In the entire country . It will enable the users to chat directly and basic mental health problems can be solved and subsequently patients can be referred to tele manas cell
Dr Qazi Haroon, State Program Manager Mental Health J&K, said Tele MANAS is being linked to District Mental health program across all the districts of JK UT a comprehensive Communication strategy / IEC formulated has actually helped us to reach so extensively to common people in such short period of time and in the near future we are expecting more and more people suffering with mental health will find refuge in Tele Manas. Pertinently J&K stands at Rank 2 in whole country in daily calls received by Tele Manas Cells he said.
The toll-free number of Tele MANAS Cell J&K is 14416/1-800-891-4416 and and for Tele Manas Chat Bot is 9797600601 it is open for the general public for providing mental health services and drug de-addiction service 24x7.(KNS)